FAQ – innovo+

General

Where are your products made? Where are your products made?

Our products are manufactured in Indiana, USA.

Where else can I purchase innovo+ products? Where else can I purchase innovo+ products?

All innovo+ products can be purchased directly through our website. Please note that we do not offer our products through any third-party sellers at this time.

Any plans for future products? Any plans for future products?

We have big plans for lots of future products! Sign-up for email notifications and follow us on social media for news and updates regarding new product launches.

How can I follow innovo+ on social media? How can I follow innovo+ on social media?

You can follow us on:
- Instagram at @innovoplus
- Facebook at @innovoplusboards
- Pinterest at @innovoplusboards

ORDERS

When will I receive my order? When will I receive my order?

You will receive an order confirmation email once your order is placed. All orders with in-stock items are processed within 1-3 business days and generally take 3-7 business days for delivery. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please allow 24-48 hours for tracking numbers to become active.

How do I track my order? How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email which will include carrier information and tracking number(s) which you can use to track the status of your shipment. Please allow 24-48 hours for tracking numbers to become active.

Shipping

Where do you ship? Where do you ship?

We currently offer ground shipping within the contiguous US. We do not ship to Hawaii, Alaska, Puerto Rico or internationally at this time, although we hope to be available there soon!

Do you ship to PO boxes or APO/FPO addresses? Do you ship to PO boxes or APO/FPO addresses?

We are unable to ship to PO boxes or APO/FPO addresses.

How much does shipping cost? How much does shipping cost?

We are happy to offer free ground shipping on all orders within the contiguous US!

Returns

What is your return policy? What is your return policy?

If you are not completely satisfied with your purchase, you may return it within 30 days from the date of purchase. You will receive a refund to your original form of payment, minus a 20% restocking fee per item. The cost of return shipping is the responsibility of the customer.

To be eligible for a return, your item must be in its original condition (like new, with no visible signs of wear or damage), with all included parts, accessories and tags, and packaged in its original shipping box. innovo+ reserves the right to refuse returns that do not meet this criteria.

To initiate a return, please send an email to our customer support team at hello@innovo.plus.

Do you have a restock fee? Do you have a restock fee?

A 20% restocking fee per item will be deducted from the return amount.

Do I need to return a product in its original packaging? Do I need to return a product in its original packaging?

Do to the size and nature of our products, we require that all products be returned with its original packaging and must include all pieces. Any returns made without original packaging cannot be processed.

How do I start a return? How do I start a return?

Please contact our customer support team at hello@innovo.plus to initiate a return. Once approved, you will receive a return authorization number (RMA). Items sent back to us without first requesting a return will not be accepted.